State Farm® Insurance Agent Michelle Christensen

"I am so happy to hear that! Customer service is extremely important to our office. Adrina is the newest member of our Racine insurance team and has done an excellent job!"

"Auto insurance and life insurance can be complicated. There are so many options available, it can be hard to narrow down what is appropriate for YOU. Thank you for the review, we appreciate it!"

"I was happy to help! We insure people all over the state, not just Racine county. I’m looking forward to working with your family. We certainly appreciate the 5-star review!"

"Glad to hear we saved you money on your auto and renters insurance. Our dedicated team of 6, will provide prompt, efficient service. Thank you for the review!"

"While auto insurance may not always be exciting, our office will always be pleasant and provide the right coverage. Your coverage should change with you as your life changes. We will be there every step of the way! "

"I am so happy to hear that. Adrina is a new member of our team. Her focus will be helping those obtain the best coverage for motorcycle insurance, boat insurance and home insurance. It’s wonderful she was able to protect all of those things for you! Thanks!"

"Thank you for the review Al! I will certainly share that information at our next team meeting. Marc will get ANOTHER shout out for providing amazing service. I am happy to hear that he took the time to look at different coverage options and tailored it to what you need. Plus, it’s always a bonus to save money! Thanks!"

"That is great to hear Brett! We hope to work with you for a long time as well!"

"Hi Lia - we certainly appreciate your business after all these years. Prior to hanging up on us, we were trying to explain that your bill is pro-rated from the purchase date of the new vehicle. You are correct, the new car is also a lot more money to insure than your previous vehicle. State Farm did send you a pro-rated refund check from the date of cancellation. After we got disconnected, I sent you a text with an email address where you could request a further explanation of your bill and refund. I did personally look it over though and everything is correct. Again, I apologize if that explanation didn’t make sense initially. on"

"Scott thank you so much for the 5-star review! Glad you feel that we have taken care of your auto insurance needs. Small businesses rely on feedback, so thank you."

"Thank you Liz for trusting us enough to protect those important things for you! We realize there are a lot of options and never take for granted the fact that every year you renew your policies, you are choosing us again! We will continue to provide the responsiveness you have come to expect. Thank you for taking the time to share your thoughts!"

"It has been wonderful getting to know your family! Having conversations about protecting your home and income is important to us. Thank you for the rating!"

"That means a lot coming from someone who has an extensive insurance background. I am grateful for my incredible team who has been with me for so long. We will continue to help our customers on their best and worst days! Thank you Eve."

"Welcome Chad, so happy to hear that! When transferring your home and auto insurance to us, we want to take care of everything on your behalf. We will take excellent care of things whether you are filing a claim or making a payment. I look forward to serving your insurance needs. Merry Christmas and Happy New Year!"

"Page thank you so much for the review. Even though our office hours are M-F, we always try to respond to emails or texts in the early morning, evenings and weekends whenever possible. Professionalism, commitment and performance are extremely important to our office. Again, I appreciate the kind words!"

"Thank you for taking the time to share those comments, we greatly appreciate it and your business. Thank you!"

"That is wonderful news Jose. Marc does a fantastic job of making the switch a smooth, fast process!"

"I am very sorry for your experience with us, and deeply apologize for any errors. I could be wrong, but I don't show we've had any interaction/communication with you since last year. If there is anything I can do or need to be aware of please let me know. I do appreciate you sharing your frustration, as it allows me to make the necessary changes to improve each customer’s experience. Sincerely - Michelle"

"Kaushik that is wonderful to hear. I am also happy to hear that Marc worked on a personal price plan tailored to your needs. Saving money is a huge plus as well! Thanks!"

"Stacey thank you so much for your kind words! In a digital world today where anything can be purchased online, we pride ourselves on educating customers with the coverage they NEED vs. just clicking on something that sounds right. Understanding what your policy covers and doesn't cover is important because then there are no questions or surprises if a claim arises. We can do business today however someone chooses (strictly online, via phone or in person). I appreciate the opportunity to present choices and have the appropriate coverage in place from day one. Thank you again!"

"Annie, I am sorry the claim was not covered. Unfortunately, the policy excludes coverage for surface and/or sub-surface water as well as water or sewage, below the surface of the ground, which enters the home and damaged your property. That is not specific to State Farm and our office has to follow the guidelines of the homeowner's policy. If you have any other questions or concerns, please give our office a call, I would be happy to discuss this in more detail. Thank you."

"That is wonderful to hear Aaron. Reviews are so important for small businesses so thank you for taking the time to share your experience and welcome to the State Farm family!"

"I guess we’ll keep him around then :). Marc loves working with your family! Thank you for the review! "

"So happy to hear that John! Thank you for the review!!"

"So happy to hear that Mike! I often hear how thorough Marc is and that people completely understand their coverages for the 1st time when switching over to us. That always makes me happy to hear because part of our job is education and providing solutions. Thanks!"